Application Support Analyst
Aya Healthcare • March 2022 - Present
- Provide technical support for external websites (AyaConnect, Optimizer, MyAya, Hiring Ops, DocCafe) and mobile apps
- Leverage SQL expertise for complex queries, data retrieval, and table modifications while ensuring data integrity
- Configure and manage automated job import systems including XML/JSON/CSV feed integration via HTTPS/FTP
- Collaborate with Product Management, Development, and QA teams for issue resolution
- Document and track customer software issues using FreshDesk and JIRA
System Administrator
Aya Healthcare • May 2019 - March 2022
- Assisted in the migration of 600+ users from private cloud VDI to Office 365 with Intune MDM
- Executed Office 365 tenant-to-tenant migrations and implemented SSO for multiple services
- Designed and implemented Microsoft Deployment Toolkit server for system deployments
- Deployed Cisco enterprise network equipment in HQ and satellite offices
- Collaborated with Microsoft Premier Support for complex issue resolution
IT Support Specialist II
SACA Technologies • May 2017 - May 2019
- Supported large-scale RDS/VDI solutions for IronOrbit Workspaces clients
- Provided L2/L3 support for on-premise, remote, and cloud environments
- Managed virtual desktop environments and Windows Servers
- Administered Exchange environments and cloud solutions
- Led client onboarding process from initial setup to going live